Improved Safety and Patient Satisfaction: A Pilot Medication Therapy Management Program in a Community Pharmacy

Persistent Link:
http://hdl.handle.net/10150/614138
Title:
Improved Safety and Patient Satisfaction: A Pilot Medication Therapy Management Program in a Community Pharmacy
Author:
Tan Jr., Roy; Lee, Katy; Cooley, Janet
Affiliation:
College of Pharmacy, The University of Arizona
Issue Date:
2015
Rights:
Copyright © is held by the author.
Collection Information:
This item is part of the Pharmacy Student Research Projects collection, made available by the College of Pharmacy and the University Libraries at the University of Arizona. For more information about items in this collection, please contact Jennifer Martin, Associate Librarian and Clinical Instructor, Pharmacy Practice and Science, jenmartin@email.arizona.edu.
Publisher:
The University of Arizona.
Abstract:
Objectives: Quantify how many interventions were made during a pilot MTM program at a Costco pharmacy and assess patients’ attitudes towards MTM services offered at their local pharmacy. Methods: Contacted patients by phone and offered MTM services over 10 weeks. The patients are insured patients referred by Outcomes MTM and filled at least 50% of medications at Costco. Successful interventions were tallied and questionnaires administered to collect data on patients’ background knowledge of MTM, rating of how helpful and beneficial MTM services conducted by local pharmacy were, how frequent patients would like such services, how much they were willing to pay for such services, and demographic information. Results: Due to low response rate no meaningful statistical differences were able to be observed. However interesting trends started to emerge; more adherence related interventions, adequate compensation for a dedicated MTM pharmacist, and that MTM is unknown to most patients but do find it useful. Additionally we were able to observe challenges and difficulties with implementing MTM services at a store level. Conclusions: The original aim of the study was not able to be adequately achieved due to low response rate. However the trends that emerged let us make some subjective conclusions; adherence related interventions were fairly common, a dedicated MTM pharmacist may be a feasible in a community setting, most patients are unaware of what MTM is but do find it useful after the service, and challenges to implementing an MTM service from the store level.
Description:
Class of 2015 Abstract
Keywords:
Safety; Pilot; Medication Therapy Management Program; Pharmacy; Satisfaction
Advisor:
Cooley, Janet

Full metadata record

DC FieldValue Language
dc.contributor.advisorCooley, Janeten
dc.contributor.authorTan Jr., Royen
dc.contributor.authorLee, Katyen
dc.contributor.authorCooley, Janeten
dc.date.accessioned2016-06-22T17:11:56Z-
dc.date.available2016-06-22T17:11:56Z-
dc.date.issued2015-
dc.identifier.urihttp://hdl.handle.net/10150/614138-
dc.descriptionClass of 2015 Abstracten
dc.description.abstractObjectives: Quantify how many interventions were made during a pilot MTM program at a Costco pharmacy and assess patients’ attitudes towards MTM services offered at their local pharmacy. Methods: Contacted patients by phone and offered MTM services over 10 weeks. The patients are insured patients referred by Outcomes MTM and filled at least 50% of medications at Costco. Successful interventions were tallied and questionnaires administered to collect data on patients’ background knowledge of MTM, rating of how helpful and beneficial MTM services conducted by local pharmacy were, how frequent patients would like such services, how much they were willing to pay for such services, and demographic information. Results: Due to low response rate no meaningful statistical differences were able to be observed. However interesting trends started to emerge; more adherence related interventions, adequate compensation for a dedicated MTM pharmacist, and that MTM is unknown to most patients but do find it useful. Additionally we were able to observe challenges and difficulties with implementing MTM services at a store level. Conclusions: The original aim of the study was not able to be adequately achieved due to low response rate. However the trends that emerged let us make some subjective conclusions; adherence related interventions were fairly common, a dedicated MTM pharmacist may be a feasible in a community setting, most patients are unaware of what MTM is but do find it useful after the service, and challenges to implementing an MTM service from the store level.en
dc.language.isoen_USen
dc.publisherThe University of Arizona.en
dc.rightsCopyright © is held by the author.en
dc.subjectSafetyen
dc.subjectPiloten
dc.subjectMedication Therapy Management Programen
dc.subjectPharmacyen
dc.subjectSatisfactionen
dc.titleImproved Safety and Patient Satisfaction: A Pilot Medication Therapy Management Program in a Community Pharmacyen_US
dc.typetexten
dc.typeElectronic Reporten
dc.contributor.departmentCollege of Pharmacy, The University of Arizonaen
dc.description.collectioninformationThis item is part of the Pharmacy Student Research Projects collection, made available by the College of Pharmacy and the University Libraries at the University of Arizona. For more information about items in this collection, please contact Jennifer Martin, Associate Librarian and Clinical Instructor, Pharmacy Practice and Science, jenmartin@email.arizona.edu.en
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