Grievance expression between coworkers: Reliability and validity of a measurement scale

Persistent Link:
http://hdl.handle.net/10150/291923
Title:
Grievance expression between coworkers: Reliability and validity of a measurement scale
Author:
King, Cheryl Denise, 1964-
Issue Date:
1988
Publisher:
The University of Arizona.
Rights:
Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
Abstract:
This study reports the development of the Grievance Expression Scale (GES), a self-report measurement instrument of how organizational members express objections or complaints that they have about one another's behavior. The GES focuses on grievance expression as a precursor to conflict, and was developed in response to a lack of focus in current conflict instruments on conflict communication behavior and the influence of situational variables on that behavior. Additionally, the scale was derived from an interdisciplinary theoretical base, incorporating organizational conflict management research in communication, management, anthropology, and sociology. Four forms of the GES were administered to 830 currently employed adults waiting for jury duty and attending a city street fair. A four-factor scale was found, consisting of third party, confrontation, toleration, and discipline factors. Reliability, content, discriminant, and construct validity of the GES were supported. Further development should include tests of theory utilizing the GES.
Type:
text; Thesis-Reproduction (electronic)
Keywords:
Conflict management -- Testing.; Interpersonal conflict -- Testing.
Degree Name:
M.A.
Degree Level:
masters
Degree Program:
Graduate College; Communication
Degree Grantor:
University of Arizona
Advisor:
Morrill, Calvin

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_US
dc.titleGrievance expression between coworkers: Reliability and validity of a measurement scaleen_US
dc.creatorKing, Cheryl Denise, 1964-en_US
dc.contributor.authorKing, Cheryl Denise, 1964-en_US
dc.date.issued1988en_US
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.description.abstractThis study reports the development of the Grievance Expression Scale (GES), a self-report measurement instrument of how organizational members express objections or complaints that they have about one another's behavior. The GES focuses on grievance expression as a precursor to conflict, and was developed in response to a lack of focus in current conflict instruments on conflict communication behavior and the influence of situational variables on that behavior. Additionally, the scale was derived from an interdisciplinary theoretical base, incorporating organizational conflict management research in communication, management, anthropology, and sociology. Four forms of the GES were administered to 830 currently employed adults waiting for jury duty and attending a city street fair. A four-factor scale was found, consisting of third party, confrontation, toleration, and discipline factors. Reliability, content, discriminant, and construct validity of the GES were supported. Further development should include tests of theory utilizing the GES.en_US
dc.typetexten_US
dc.typeThesis-Reproduction (electronic)en_US
dc.subjectConflict management -- Testing.en_US
dc.subjectInterpersonal conflict -- Testing.en_US
thesis.degree.nameM.A.en_US
thesis.degree.levelmastersen_US
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.disciplineCommunicationen_US
thesis.degree.grantorUniversity of Arizonaen_US
dc.contributor.advisorMorrill, Calvinen_US
dc.identifier.proquest1334353en_US
dc.identifier.oclc19792373en_US
dc.identifier.bibrecord.b16855620en_US
All Items in UA Campus Repository are protected by copyright, with all rights reserved, unless otherwise indicated.