Using group support systems for strategic planning with the United States Air Force: The effects of a facilitator's using technology to structure verbal and electronic communication to increase quality output and improve group member satisfaction with the interaction process

Persistent Link:
http://hdl.handle.net/10150/284262
Title:
Using group support systems for strategic planning with the United States Air Force: The effects of a facilitator's using technology to structure verbal and electronic communication to increase quality output and improve group member satisfaction with the interaction process
Author:
Adkins, Mark
Issue Date:
2000
Publisher:
The University of Arizona.
Rights:
Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
Abstract:
Strategic planning is a critical part of establishing an organization's direction. Although strategic planning is utilized throughout the United States Air Force today in various forms, group sessions can become time-consuming without structured planning and a focus on group communication. Computer-supported strategic planning is one way of making effective use of technology to improve the strategic planning process. This research implements a group support system (GSS) as a communication tool to facilitate the strategic planning process. The researcher investigates effects of a facilitator's using technology to structure verbal and electronic communication, with the goal of increasing quality output and improving group member satisfaction. This project was completed at Mountain Home Air Force Base with the support of the 366th Wing. As predicted, a GSS facilitator's structuring verbal and electronic communication improved the quality of the strategic plan, reduced time to complete a strategic plan, and increased satisfaction with the strategic planning process. The results did not indicate increased commitment to implement the strategic plans developed by a group using GSS facilitation.
Type:
text; Dissertation-Reproduction (electronic)
Keywords:
Speech Communication.; Political Science, Public Administration.; Information Science.
Degree Name:
Ph.D.
Degree Level:
doctoral
Degree Program:
Graduate College; Communication
Degree Grantor:
University of Arizona
Advisor:
Burgoon, Michael

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_US
dc.titleUsing group support systems for strategic planning with the United States Air Force: The effects of a facilitator's using technology to structure verbal and electronic communication to increase quality output and improve group member satisfaction with the interaction processen_US
dc.creatorAdkins, Marken_US
dc.contributor.authorAdkins, Marken_US
dc.date.issued2000en_US
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.description.abstractStrategic planning is a critical part of establishing an organization's direction. Although strategic planning is utilized throughout the United States Air Force today in various forms, group sessions can become time-consuming without structured planning and a focus on group communication. Computer-supported strategic planning is one way of making effective use of technology to improve the strategic planning process. This research implements a group support system (GSS) as a communication tool to facilitate the strategic planning process. The researcher investigates effects of a facilitator's using technology to structure verbal and electronic communication, with the goal of increasing quality output and improving group member satisfaction. This project was completed at Mountain Home Air Force Base with the support of the 366th Wing. As predicted, a GSS facilitator's structuring verbal and electronic communication improved the quality of the strategic plan, reduced time to complete a strategic plan, and increased satisfaction with the strategic planning process. The results did not indicate increased commitment to implement the strategic plans developed by a group using GSS facilitation.en_US
dc.typetexten_US
dc.typeDissertation-Reproduction (electronic)en_US
dc.subjectSpeech Communication.en_US
dc.subjectPolitical Science, Public Administration.en_US
dc.subjectInformation Science.en_US
thesis.degree.namePh.D.en_US
thesis.degree.leveldoctoralen_US
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.disciplineCommunicationen_US
thesis.degree.grantorUniversity of Arizonaen_US
dc.contributor.advisorBurgoon, Michaelen_US
dc.identifier.proquest9992077en_US
dc.identifier.bibrecord.b41167004en_US
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