Persistent Link:
http://hdl.handle.net/10150/282262
Title:
How consumers determine value: A new look at inputs and processes
Author:
Naylor, Gillian
Issue Date:
1996
Publisher:
The University of Arizona.
Rights:
Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
Abstract:
This dissertation explores alternative models of the valuing process, and the role of satisfaction in the delivery of value, in a service context. Delivering value and satisfaction to the customer is an important concern for firms who recognize the importance of a customer focus. To accomplish this goal, marketers must learn how to deliver and measure both value and satisfaction. This dissertation explores enhancing value and/or satisfaction by focusing on a broad array of costs and benefits in a consumption context. The importance of three types of benefits (functional, symbolic, and experiential) and various costs (i.e. monetary and time) consumers consider while determining value and satisfaction are explored. The dissertation also explores the relationship between perceived value and consumer satisfaction. Three alternative models that offer rival explanations of how consumers determine value and satisfaction over time are proposed to increase understanding of how to deliver value and satisfaction to consumers. Longitudinal data was collected from guests attending an internationally renowned destination resort by gathering surveys from consumers before, during, and after their vacation experience; this context presented a unique opportunity to study the valuing process, including the role of satisfaction, over time.
Type:
text; Dissertation-Reproduction (electronic)
Keywords:
Business Administration, Marketing.
Degree Name:
Ph.D.
Degree Level:
doctoral
Degree Program:
Graduate College; Industrial Management
Degree Grantor:
University of Arizona
Advisor:
Brucks, Merrie

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_US
dc.titleHow consumers determine value: A new look at inputs and processesen_US
dc.creatorNaylor, Gillianen_US
dc.contributor.authorNaylor, Gillianen_US
dc.date.issued1996en_US
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.description.abstractThis dissertation explores alternative models of the valuing process, and the role of satisfaction in the delivery of value, in a service context. Delivering value and satisfaction to the customer is an important concern for firms who recognize the importance of a customer focus. To accomplish this goal, marketers must learn how to deliver and measure both value and satisfaction. This dissertation explores enhancing value and/or satisfaction by focusing on a broad array of costs and benefits in a consumption context. The importance of three types of benefits (functional, symbolic, and experiential) and various costs (i.e. monetary and time) consumers consider while determining value and satisfaction are explored. The dissertation also explores the relationship between perceived value and consumer satisfaction. Three alternative models that offer rival explanations of how consumers determine value and satisfaction over time are proposed to increase understanding of how to deliver value and satisfaction to consumers. Longitudinal data was collected from guests attending an internationally renowned destination resort by gathering surveys from consumers before, during, and after their vacation experience; this context presented a unique opportunity to study the valuing process, including the role of satisfaction, over time.en_US
dc.typetexten_US
dc.typeDissertation-Reproduction (electronic)en_US
dc.subjectBusiness Administration, Marketing.en_US
thesis.degree.namePh.D.en_US
thesis.degree.leveldoctoralen_US
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.disciplineIndustrial Managementen_US
thesis.degree.grantorUniversity of Arizonaen_US
dc.contributor.advisorBrucks, Merrieen_US
dc.identifier.proquest9720673en_US
dc.identifier.bibrecord.b34582344en_US
All Items in UA Campus Repository are protected by copyright, with all rights reserved, unless otherwise indicated.