Coffee pots and clocks: Cultural challenges to organizational change in higher education

Persistent Link:
http://hdl.handle.net/10150/280376
Title:
Coffee pots and clocks: Cultural challenges to organizational change in higher education
Author:
Ousley, Melissa D.
Issue Date:
2003
Publisher:
The University of Arizona.
Rights:
Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
Abstract:
Restructuring student services from a silo model to a one-stop model requires a paradigm shift in philosophy by training specialists to be generalists. These generalists must have a greater breadth of knowledge to provide a wider range of services. Although they are not required to have complete knowledge of the department and college, generalists are required to know enough to provide general services, as well as make referrals. However, the perceptions on the effectiveness of the model may differ when viewed through the perspective of administrators versus the perspective of staff. Because of this, the cultural and interpersonal implications of departmental integration can be a challenge.
Type:
text; Dissertation-Reproduction (electronic)
Keywords:
Education, Community College.; Education, Higher.
Degree Name:
Ph.D.
Degree Level:
doctoral
Degree Program:
Graduate College; Higher Education
Degree Grantor:
University of Arizona
Advisor:
Rhoades, Gary

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_US
dc.titleCoffee pots and clocks: Cultural challenges to organizational change in higher educationen_US
dc.creatorOusley, Melissa D.en_US
dc.contributor.authorOusley, Melissa D.en_US
dc.date.issued2003en_US
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.description.abstractRestructuring student services from a silo model to a one-stop model requires a paradigm shift in philosophy by training specialists to be generalists. These generalists must have a greater breadth of knowledge to provide a wider range of services. Although they are not required to have complete knowledge of the department and college, generalists are required to know enough to provide general services, as well as make referrals. However, the perceptions on the effectiveness of the model may differ when viewed through the perspective of administrators versus the perspective of staff. Because of this, the cultural and interpersonal implications of departmental integration can be a challenge.en_US
dc.typetexten_US
dc.typeDissertation-Reproduction (electronic)en_US
dc.subjectEducation, Community College.en_US
dc.subjectEducation, Higher.en_US
thesis.degree.namePh.D.en_US
thesis.degree.leveldoctoralen_US
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.disciplineHigher Educationen_US
thesis.degree.grantorUniversity of Arizonaen_US
dc.contributor.advisorRhoades, Garyen_US
dc.identifier.proquest3107027en_US
dc.identifier.bibrecord.b44666354en_US
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