Three Case Studies On Business Collaboration And Process Management

Persistent Link:
http://hdl.handle.net/10150/242374
Title:
Three Case Studies On Business Collaboration And Process Management
Author:
Fan, Shaokun
Issue Date:
2012
Publisher:
The University of Arizona.
Rights:
Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
Abstract:
The importance of collaboration has been recognized for more than 2000 years. While recent improvement in technology creates vast opportunities for collaboration, effective collaboration remains challenging as ad hoc teams work across time, geographical, language, and technical boundaries, and suffer from process inefficiency. My dissertation addresses part of these challenges by proposing theoretical frameworks for business collaboration and process management. Case study is used as a research strategy for this thesis and it consists of three studies. The first study proposes a process modeling framework to support efficient process model design via model transformation and validation. First, we divide process modeling into three layers and formally define three layers of workflow models. Then, we develop a procedure for transforming a conceptual process model into its corresponding logical process model. Third, we create a validation procedure that can validate whether the derived logical model is consistent with its original conceptual model. The second study proposes a framework for analyzing the relationship between interaction processes and collaboration efficiency in software issue resolution in open source community. We first develop an algorithm to identify frequent interaction process structures referred to as interaction process patterns. Then, we assess patterns' impact through a time-dependent Cox regression model. By applying the interaction process analysis framework to software issue resolution processes, we identify several patterns that are significantly correlated with collaboration efficiency. We further conduct a case study to validate the findings of pattern efficiency in software issue resolution. The third study addresses the issue of suitability of virtual collaboration. Virtual collaboration seems to work well for some cases, but not for others. We define collaboration virtualization as the suitability for a task to be conducted virtually and propose a Collaboration Virtualization Theory (CVT) to explain collaboration virtualization. Three categories (i.e., task, technology, and team) of constructs that determine the suitability of collaboration virtualization are derived from a systematic literature review of related areas. In summary, this dissertation addresses challenges in collaboration and process management, and we believe that our research will have important theoretical and practical impacts on the development of collaboration management systems.
Type:
text; Electronic Dissertation
Keywords:
Process Pattern; Virtualization; Management Information Systems; Business process; Collaboration
Degree Name:
Ph.D.
Degree Level:
doctoral
Degree Program:
Graduate College; Management Information Systems
Degree Grantor:
University of Arizona
Advisor:
Zhao, J. Leon; Nunamaker, Jay F., Jr.

Full metadata record

DC FieldValue Language
dc.language.isoenen_US
dc.titleThree Case Studies On Business Collaboration And Process Managementen_US
dc.creatorFan, Shaokunen_US
dc.contributor.authorFan, Shaokunen_US
dc.date.issued2012-
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.description.abstractThe importance of collaboration has been recognized for more than 2000 years. While recent improvement in technology creates vast opportunities for collaboration, effective collaboration remains challenging as ad hoc teams work across time, geographical, language, and technical boundaries, and suffer from process inefficiency. My dissertation addresses part of these challenges by proposing theoretical frameworks for business collaboration and process management. Case study is used as a research strategy for this thesis and it consists of three studies. The first study proposes a process modeling framework to support efficient process model design via model transformation and validation. First, we divide process modeling into three layers and formally define three layers of workflow models. Then, we develop a procedure for transforming a conceptual process model into its corresponding logical process model. Third, we create a validation procedure that can validate whether the derived logical model is consistent with its original conceptual model. The second study proposes a framework for analyzing the relationship between interaction processes and collaboration efficiency in software issue resolution in open source community. We first develop an algorithm to identify frequent interaction process structures referred to as interaction process patterns. Then, we assess patterns' impact through a time-dependent Cox regression model. By applying the interaction process analysis framework to software issue resolution processes, we identify several patterns that are significantly correlated with collaboration efficiency. We further conduct a case study to validate the findings of pattern efficiency in software issue resolution. The third study addresses the issue of suitability of virtual collaboration. Virtual collaboration seems to work well for some cases, but not for others. We define collaboration virtualization as the suitability for a task to be conducted virtually and propose a Collaboration Virtualization Theory (CVT) to explain collaboration virtualization. Three categories (i.e., task, technology, and team) of constructs that determine the suitability of collaboration virtualization are derived from a systematic literature review of related areas. In summary, this dissertation addresses challenges in collaboration and process management, and we believe that our research will have important theoretical and practical impacts on the development of collaboration management systems.en_US
dc.typetexten_US
dc.typeElectronic Dissertationen_US
dc.subjectProcess Patternen_US
dc.subjectVirtualizationen_US
dc.subjectManagement Information Systemsen_US
dc.subjectBusiness processen_US
dc.subjectCollaborationen_US
thesis.degree.namePh.D.en_US
thesis.degree.leveldoctoralen_US
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.disciplineManagement Information Systemsen_US
thesis.degree.grantorUniversity of Arizonaen_US
dc.contributor.advisorZhao, J. Leonen_US
dc.contributor.advisorNunamaker, Jay F., Jr.en_US
dc.contributor.committeememberGoes, Pauloen_US
dc.contributor.committeememberZeng, Danielen_US
dc.contributor.committeememberZhao, J. Leonen_US
dc.contributor.committeememberNunamaker, Jay F., Jr.en_US
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