Persistent Link:
http://hdl.handle.net/10150/222331
Title:
You Want Your ILL When? Right Now?
Author:
Voyles, Jeanne; Knight, Ellen
Affiliation:
University of Arizona Librares
Issue Date:
6-Apr-2006
Rights:
Copyright © is held by the author.
Collection Information:
This item is part of the Living the Future collection. For more information about items in this collection, please email repository@u.library.arizona.edu.
Abstract:
Results of the University of Arizona’s Six Sigma process improvement of the Interlibrary Loan article borrowing process will be shared: user survey results, problems that were addressed to improve the process, statistics describing our processes before and after improvement and our cost analysis summary. In this study Turn Around Time (TAT) was improved: From: 42% of requests delivered within 3 days To: 68% delivered within 3 days; AND the Cost per Article was reduced: From $8.43 To: $7.97 (with more savings to come).
Identifiers:
http://hdl.handle.net/10150/222331
Description:
Poster presentation from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ.
Keywords:
changes for libraries; academic libraries; innovation in libraries; interlibrary loan

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_US
dc.titleYou Want Your ILL When? Right Now?en_US
dc.contributor.authorVoyles, Jeanneen_US
dc.contributor.authorKnight, Ellenen_US
dc.contributor.departmentUniversity of Arizona Libraresen_US
dc.date.issued2006-04-06en
dc.rightsCopyright © is held by the author.en_US
dc.description.collectioninformationThis item is part of the Living the Future collection. For more information about items in this collection, please email repository@u.library.arizona.edu.en_US
dc.description.abstractResults of the University of Arizona’s Six Sigma process improvement of the Interlibrary Loan article borrowing process will be shared: user survey results, problems that were addressed to improve the process, statistics describing our processes before and after improvement and our cost analysis summary. In this study Turn Around Time (TAT) was improved: From: 42% of requests delivered within 3 days To: 68% delivered within 3 days; AND the Cost per Article was reduced: From $8.43 To: $7.97 (with more savings to come).en_US
dc.identifier.urihttp://hdl.handle.net/10150/222331en
dc.descriptionPoster presentation from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ.en_US
dc.subjectchanges for librariesen_US
dc.subjectacademic librariesen_US
dc.subjectinnovation in librariesen_US
dc.subjectinterlibrary loanen_US
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