Data-Driven Strategic Planning for Access Services

Persistent Link:
http://hdl.handle.net/10150/221751
Title:
Data-Driven Strategic Planning for Access Services
Author:
Miller-Wells, John; Teetor, Travis
Affiliation:
University of Arizona Libraries
Issue Date:
24-Apr-2012
Rights:
Copyright © is held by the author.
Collection Information:
This item is part of the Living the Future collection. For more information about items in this collection, please email repository@u.library.arizona.edu.
Abstract:
This poster will describe the process and role of the University of Arizona's Access Services and frontline public service staff in needs assessment and user service evaluation, specifically in understanding the voice of the customer. We will include information on our strategic planning process, resources required, data sources, methodology, analytical tools, and the outcomes of this process. Information in this poster was first presented at the 2010 Access Services Conference and has subsequently been updated for publication.
Identifiers:
http://hdl.handle.net/10150/221751
Description:
Poster presentation from the Living the Future 8 Conference, April 23-24, 2012, University of Arizona Libraries, Tucson, AZ.
Keywords:
changes in libraries; academic libraries; innovation in libraries; needs assessment; evaluation of service; public services

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_US
dc.titleData-Driven Strategic Planning for Access Servicesen_US
dc.contributor.authorMiller-Wells, Johnen_US
dc.contributor.authorTeetor, Travisen_US
dc.contributor.departmentUniversity of Arizona Librariesen_US
dc.date.issued2012-04-24en
dc.rightsCopyright © is held by the author.en_US
dc.description.collectioninformationThis item is part of the Living the Future collection. For more information about items in this collection, please email repository@u.library.arizona.edu.en_US
dc.description.abstractThis poster will describe the process and role of the University of Arizona's Access Services and frontline public service staff in needs assessment and user service evaluation, specifically in understanding the voice of the customer. We will include information on our strategic planning process, resources required, data sources, methodology, analytical tools, and the outcomes of this process. Information in this poster was first presented at the 2010 Access Services Conference and has subsequently been updated for publication.en_US
dc.identifier.urihttp://hdl.handle.net/10150/221751en
dc.descriptionPoster presentation from the Living the Future 8 Conference, April 23-24, 2012, University of Arizona Libraries, Tucson, AZ.en_US
dc.subjectchanges in librariesen_US
dc.subjectacademic librariesen_US
dc.subjectinnovation in librariesen_US
dc.subjectneeds assessmenten_US
dc.subjectevaluation of serviceen_US
dc.subjectpublic servicesen_US
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