An index of consumer satisfaction with mental health services: Instrument development and testing.

Persistent Link:
http://hdl.handle.net/10150/187435
Title:
An index of consumer satisfaction with mental health services: Instrument development and testing.
Author:
McCarthy, Robert Vincent.
Issue Date:
1995
Publisher:
The University of Arizona.
Rights:
Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.
Abstract:
Satisfaction with mental health services has long been considered an important measure of treatment effectiveness. It, has, however, received limited attention from researchers, especially in recent years. The purpose of this study was to develop and test a measure of satisfaction with the partial hospitalization programs offered by Psychiatric Management Resources. The assumption behind the design of the instrument is that satisfaction is defined not only by the extent to which the provision of a service met consumers' expectations, but also how important the service was from the perspective of the consumer. The Consumer Satisfaction Questionnaire, 8 item version, (CSQ-8) was included as a measure of convergent validity. The CSQ-8 and other instruments had thus far succeeded in measuring general satisfaction. The Index of Consumer Satisfaction with Mental Health Services (ICS/MHS), used in this study, was able to reliably index satisfaction with 13 aspects of treatment that consumers felt were important. Scores on the ICS/MHS were highly correlated with the CSQ-8. This instrument, although more labor intensive than the CSQ-8, is able to provide information that can be used to design and modify treatment programs so that they are better able to meet the needs of consumers.
Type:
text; Dissertation-Reproduction (electronic)
Degree Name:
Ph.D.
Degree Level:
doctoral
Degree Program:
Special Education and Rehabilitation; Graduate College
Degree Grantor:
University of Arizona
Committee Chair:
Sales, Amos

Full metadata record

DC FieldValue Language
dc.language.isoenen_US
dc.titleAn index of consumer satisfaction with mental health services: Instrument development and testing.en_US
dc.creatorMcCarthy, Robert Vincent.en_US
dc.contributor.authorMcCarthy, Robert Vincent.en_US
dc.date.issued1995en_US
dc.publisherThe University of Arizona.en_US
dc.rightsCopyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.en_US
dc.description.abstractSatisfaction with mental health services has long been considered an important measure of treatment effectiveness. It, has, however, received limited attention from researchers, especially in recent years. The purpose of this study was to develop and test a measure of satisfaction with the partial hospitalization programs offered by Psychiatric Management Resources. The assumption behind the design of the instrument is that satisfaction is defined not only by the extent to which the provision of a service met consumers' expectations, but also how important the service was from the perspective of the consumer. The Consumer Satisfaction Questionnaire, 8 item version, (CSQ-8) was included as a measure of convergent validity. The CSQ-8 and other instruments had thus far succeeded in measuring general satisfaction. The Index of Consumer Satisfaction with Mental Health Services (ICS/MHS), used in this study, was able to reliably index satisfaction with 13 aspects of treatment that consumers felt were important. Scores on the ICS/MHS were highly correlated with the CSQ-8. This instrument, although more labor intensive than the CSQ-8, is able to provide information that can be used to design and modify treatment programs so that they are better able to meet the needs of consumers.en_US
dc.typetexten_US
dc.typeDissertation-Reproduction (electronic)en_US
thesis.degree.namePh.D.en_US
thesis.degree.leveldoctoralen_US
thesis.degree.disciplineSpecial Education and Rehabilitationen_US
thesis.degree.disciplineGraduate Collegeen_US
thesis.degree.grantorUniversity of Arizonaen_US
dc.contributor.chairSales, Amosen_US
dc.contributor.committeememberFisher, Thomasen_US
dc.contributor.committeememberOrganist, Jamesen_US
dc.identifier.proquest9624141en_US
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