Persistent Link:
http://hdl.handle.net/10150/135930
Title:
An Analytical Survey of Chat Reference Services
Author:
Francoeur, Stephen
Affiliation:
Baruch College
Citation:
An analytical survey of chat reference services 2001, 29 (3):189 Reference Services Review
Publisher:
Emerald Group Publishing Limited
Journal:
Reference Services Review
Issue Date:
2001
URI:
http://hdl.handle.net/10150/135930
DOI:
10.1108/00907320110399547
Additional Links:
http://www.emeraldinsight.com/10.1108/00907320110399547
Abstract:
There has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.
Type:
Article; Preprint
Language:
en
Keywords:
chat reference; digital reference
ISSN:
0090-7324

Full metadata record

DC FieldValue Language
dc.contributor.authorFrancoeur, Stephenen_US
dc.date.accessioned2011-07-12T22:59:34Z-
dc.date.available2011-07-12T22:59:34Z-
dc.date.issued2001-
dc.identifier.citationAn analytical survey of chat reference services 2001, 29 (3):189 Reference Services Reviewen_US
dc.identifier.issn0090-7324-
dc.identifier.doi10.1108/00907320110399547-
dc.identifier.urihttp://hdl.handle.net/10150/135930-
dc.description.abstractThere has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.en_US
dc.language.isoenen_US
dc.publisherEmerald Group Publishing Limiteden_US
dc.relation.urlhttp://www.emeraldinsight.com/10.1108/00907320110399547en_US
dc.subjectchat referenceen_US
dc.subjectdigital referenceen_US
dc.titleAn Analytical Survey of Chat Reference Servicesen_US
dc.typeArticleen_US
dc.typePreprinten_US
dc.contributor.departmentBaruch Collegeen_US
dc.identifier.journalReference Services Reviewen_US
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