The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services

Persistent Link:
http://hdl.handle.net/10150/106497
Title:
The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services
Author:
Pomerantz, Jeffrey; Nicholson, Scott; Belanger, Yvonne
Citation:
The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services 2005, Information Processing & Management
Journal:
Information Processing & Management
Issue Date:
2005
URI:
http://hdl.handle.net/10150/106497
Submitted date:
2005-05-12
Abstract:
This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state of the art in digital reference as of late 2001 â early 2002, and validates the general process model of asynchronous digital reference.
Type:
Journal Article (Paginated)
Language:
en
Keywords:
Reference Services
Local subject classification:
Question acquisition; Triage; Answer formulation

Full metadata record

DC FieldValue Language
dc.contributor.authorPomerantz, Jeffreyen_US
dc.contributor.authorNicholson, Scotten_US
dc.contributor.authorBelanger, Yvonneen_US
dc.date.accessioned2005-05-12T00:00:01Z-
dc.date.available2010-06-18T23:48:29Z-
dc.date.issued2005en_US
dc.date.submitted2005-05-12en_US
dc.identifier.citationThe Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services 2005, Information Processing & Managementen_US
dc.identifier.urihttp://hdl.handle.net/10150/106497-
dc.description.abstractThis paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state of the art in digital reference as of late 2001 â early 2002, and validates the general process model of asynchronous digital reference.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.subjectReference Servicesen_US
dc.subject.otherQuestion acquisitionen_US
dc.subject.otherTriageen_US
dc.subject.otherAnswer formulationen_US
dc.titleThe Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Servicesen_US
dc.typeJournal Article (Paginated)en_US
dc.identifier.journalInformation Processing & Managementen_US
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