Knowledge acquisition and conceptual models: A Cognitive analysis of the interface

Persistent Link:
http://hdl.handle.net/10150/106468
Title:
Knowledge acquisition and conceptual models: A Cognitive analysis of the interface
Author:
Dillon, Andrew
Editors:
Diaper, Dan; Winder, Russell
Citation:
Knowledge acquisition and conceptual models: A Cognitive analysis of the interface 1987, :371-379 People and computers VII
Publisher:
Cambridge: Cambridge University Press
Journal:
People and computers VII
Issue Date:
1987
URI:
http://hdl.handle.net/10150/106468
Submitted date:
2006-08-04
Abstract:
This item is not the definitive copy. Please use the following citation when referencing this material: Dillon, A. (1987) Knowledge acquisition and conceptual models: a cognitive analysis of the interface. In: D. Diaper and R.Winder (eds.) People and Computers III. Cambridge: Cambridge University Press, 371-379. Abstract: Understanding how users process the information available to them through the computer interface can greatly enhance our abilities to design usable systems. This paper details the results of a longitudinal psychological experiment investigating the effect of interface style on user performance, knowledge acquisition and conceptual model development. Through the use of standard performance measures, interactive error scoring and protocol analysis techniques it becomes possible to identify crucial psychological factors in successful human computer use. Results indicate that a distinction between "deep" and "shallow" knowledge of system functioning can be drawn where both types of user appear to interact identically with the machine although significant differences in their respective knowledge exists. The effect of these differences on user ability to perform under stress and transfer to similar systems is noted. Implications for the design of usable systems are discussed.
Type:
Conference Paper
Language:
en
Keywords:
Cognitive Science; Psychology; Human Computer Interaction; Hypertext and Hypermedia

Full metadata record

DC FieldValue Language
dc.contributor.authorDillon, Andrewen_US
dc.contributor.editorDiaper, Danen_US
dc.contributor.editorWinder, Russellen_US
dc.date.accessioned2006-08-04T00:00:01Z-
dc.date.available2010-06-18T23:48:00Z-
dc.date.issued1987en_US
dc.date.submitted2006-08-04en_US
dc.identifier.citationKnowledge acquisition and conceptual models: A Cognitive analysis of the interface 1987, :371-379 People and computers VIIen_US
dc.identifier.urihttp://hdl.handle.net/10150/106468-
dc.description.abstractThis item is not the definitive copy. Please use the following citation when referencing this material: Dillon, A. (1987) Knowledge acquisition and conceptual models: a cognitive analysis of the interface. In: D. Diaper and R.Winder (eds.) People and Computers III. Cambridge: Cambridge University Press, 371-379. Abstract: Understanding how users process the information available to them through the computer interface can greatly enhance our abilities to design usable systems. This paper details the results of a longitudinal psychological experiment investigating the effect of interface style on user performance, knowledge acquisition and conceptual model development. Through the use of standard performance measures, interactive error scoring and protocol analysis techniques it becomes possible to identify crucial psychological factors in successful human computer use. Results indicate that a distinction between "deep" and "shallow" knowledge of system functioning can be drawn where both types of user appear to interact identically with the machine although significant differences in their respective knowledge exists. The effect of these differences on user ability to perform under stress and transfer to similar systems is noted. Implications for the design of usable systems are discussed.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherCambridge: Cambridge University Pressen_US
dc.subjectCognitive Scienceen_US
dc.subjectPsychologyen_US
dc.subjectHuman Computer Interactionen_US
dc.subjectHypertext and Hypermediaen_US
dc.titleKnowledge acquisition and conceptual models: A Cognitive analysis of the interfaceen_US
dc.typeConference Paperen_US
dc.identifier.journalPeople and computers VIIen_US
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