Stability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM study

Persistent Link:
http://hdl.handle.net/10150/106442
Title:
Stability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM study
Author:
Thompson, Bruce; Cook, Colleen; Kyrillidou, Martha
Editors:
Khoo, C.; Singh, D.; Chaudhry, A.S.
Citation:
Stability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM study 2006, :52-60
Publisher:
School of Communication & Information, Nanyang Technological University
Issue Date:
2006
URI:
http://hdl.handle.net/10150/106442
Submitted date:
2007-05-23
Abstract:
LibQUAL+TM is a web-administered library service quality assessment protocol that has been used around the world in hundreds of different types of libraries. Data have been collected from almost 500,000 library users. The protocol has been used in several language variations. The purpose of the present study is to characterize the stability of LibQUAL+TM score norms across both time and various user cohorts. Library staff may place more confidence in benchmarking conclusions if the stability of the score norms can be demonstrated.
Type:
Conference Paper
Language:
en
Keywords:
Library Science; Quantitative Research; Library Statistics; Evaluation
Local subject classification:
LibQUAL; Library service quality; Benchmarking

Full metadata record

DC FieldValue Language
dc.contributor.authorThompson, Bruceen_US
dc.contributor.authorCook, Colleenen_US
dc.contributor.authorKyrillidou, Marthaen_US
dc.contributor.editorKhoo, C.en_US
dc.contributor.editorSingh, D.en_US
dc.contributor.editorChaudhry, A.S.en_US
dc.date.accessioned2007-05-23T00:00:01Z-
dc.date.available2010-06-18T23:46:33Z-
dc.date.issued2006en_US
dc.date.submitted2007-05-23en_US
dc.identifier.citationStability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM study 2006, :52-60en_US
dc.identifier.urihttp://hdl.handle.net/10150/106442-
dc.description.abstractLibQUAL+TM is a web-administered library service quality assessment protocol that has been used around the world in hundreds of different types of libraries. Data have been collected from almost 500,000 library users. The protocol has been used in several language variations. The purpose of the present study is to characterize the stability of LibQUAL+TM score norms across both time and various user cohorts. Library staff may place more confidence in benchmarking conclusions if the stability of the score norms can be demonstrated.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherSchool of Communication & Information, Nanyang Technological Universityen_US
dc.subjectLibrary Scienceen_US
dc.subjectQuantitative Researchen_US
dc.subjectLibrary Statisticsen_US
dc.subjectEvaluationen_US
dc.subject.otherLibQUALen_US
dc.subject.otherLibrary service qualityen_US
dc.subject.otherBenchmarkingen_US
dc.titleStability of library service quality benchmarking norms across time and cohorts: A LibQUAL+TM studyen_US
dc.typeConference Paperen_US
All Items in UA Campus Repository are protected by copyright, with all rights reserved, unless otherwise indicated.