Behind the Web site: An inside look at the production of Web-based textual government information

Persistent Link:
http://hdl.handle.net/10150/106307
Title:
Behind the Web site: An inside look at the production of Web-based textual government information
Author:
Eschenfelder, Kristin R.
Citation:
Behind the Web site: An inside look at the production of Web-based textual government information 2004, 21:337-358 Government Information Quarterly
Journal:
Government Information Quarterly
Issue Date:
2004
URI:
http://hdl.handle.net/10150/106307
Submitted date:
2006-06-06
Abstract:
This paper describes an exploratory, multisite case study of the production of textual content for state agency Web sites. The qualitative field study explored internal agency Web staff characterizations of textual Web content and staff perceptions of factors affecting the production of content. Study results suggest that staff characterize content in terms of its format, its style age, its rate of change, its degree of change, its owner, and the degree to which it is sensitive. Staff described nine factors affecting content production including information intensity, public education mission, public inquiry burden, top-down directives, existing maintenance burden, review and approval process, resources, management interest and goals, and support from other program staff. A better understanding of how internal agency staff perceive and treat content is important because staff play a large role in determining what content is produced and what characteristics the content contains. The inclusion or exclusion of certain characteristics in content has important implications for information usability, costs, citizen participation in agency policymaking, government transparency, and public trust in government.
Type:
Journal Article (Paginated)
Language:
en
Keywords:
Government Information; World Wide Web
Local subject classification:
e-government; government website; web content management; content production

Full metadata record

DC FieldValue Language
dc.contributor.authorEschenfelder, Kristin R.en_US
dc.date.accessioned2006-06-06T00:00:01Z-
dc.date.available2010-06-18T23:44:16Z-
dc.date.issued2004en_US
dc.date.submitted2006-06-06en_US
dc.identifier.citationBehind the Web site: An inside look at the production of Web-based textual government information 2004, 21:337-358 Government Information Quarterlyen_US
dc.identifier.urihttp://hdl.handle.net/10150/106307-
dc.description.abstractThis paper describes an exploratory, multisite case study of the production of textual content for state agency Web sites. The qualitative field study explored internal agency Web staff characterizations of textual Web content and staff perceptions of factors affecting the production of content. Study results suggest that staff characterize content in terms of its format, its style age, its rate of change, its degree of change, its owner, and the degree to which it is sensitive. Staff described nine factors affecting content production including information intensity, public education mission, public inquiry burden, top-down directives, existing maintenance burden, review and approval process, resources, management interest and goals, and support from other program staff. A better understanding of how internal agency staff perceive and treat content is important because staff play a large role in determining what content is produced and what characteristics the content contains. The inclusion or exclusion of certain characteristics in content has important implications for information usability, costs, citizen participation in agency policymaking, government transparency, and public trust in government.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.subjectGovernment Informationen_US
dc.subjectWorld Wide Weben_US
dc.subject.othere-governmenten_US
dc.subject.othergovernment websiteen_US
dc.subject.otherweb content managementen_US
dc.subject.othercontent productionen_US
dc.titleBehind the Web site: An inside look at the production of Web-based textual government informationen_US
dc.typeJournal Article (Paginated)en_US
dc.identifier.journalGovernment Information Quarterlyen_US
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