Digital reference services in selected public academic libraries in Malaysia: A case study

Persistent Link:
http://hdl.handle.net/10150/106202
Title:
Digital reference services in selected public academic libraries in Malaysia: A case study
Author:
Wan Dollah, Wan A. Kadir
Editors:
Khoo, C.; Singh, D.; Chaudhry, A.S.
Citation:
Digital reference services in selected public academic libraries in Malaysia: A case study 2006, :122-135
Publisher:
School of Communication & Information, Nanyang Technological University
Issue Date:
2006
URI:
http://hdl.handle.net/10150/106202
Submitted date:
2007-05-23
Abstract:
Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. This research progress paper attempts to identify the status of digital reference services (DRS) in four public university libraries in Malaysia. In this study, the researcher attempts to identify usage of both traditional and digital reference services, user awareness of DRS, user satisfaction, and need for DRS. Two different sets of questionnaires were distributed: (1) a librarians’ questionnaire to librarians in the four university libraries, namely, Tun Abdul Razak Library, UiTM; University of Malaya (UM) Library; Tun Seri Lanang Library, UKM; and Sultan Abdul Samad Library, UPM; (2) a users’ questionnaire to students of the Faculty of Information Management, UiTM, and the Faculty of Computer Science and Information Technology, UiTM, UM and UPM. The findings show that DRS are effective forms of service delivery but their full potential has not yet been exploited. Email reference, Web forms and Ask-A Librarian are the main channels used in providing digital reference, although plans are under way to implement more sophisticated Internet technologies and collaborative digital reference.
Type:
Conference Paper
Language:
en
Keywords:
Reference Services; Academic Libraries
Local subject classification:
digital reference service; Malaysia

Full metadata record

DC FieldValue Language
dc.contributor.authorWan Dollah, Wan A. Kadiren_US
dc.contributor.editorKhoo, C.en_US
dc.contributor.editorSingh, D.en_US
dc.contributor.editorChaudhry, A.S.en_US
dc.date.accessioned2007-05-23T00:00:01Z-
dc.date.available2010-06-18T23:42:27Z-
dc.date.issued2006en_US
dc.date.submitted2007-05-23en_US
dc.identifier.citationDigital reference services in selected public academic libraries in Malaysia: A case study 2006, :122-135en_US
dc.identifier.urihttp://hdl.handle.net/10150/106202-
dc.description.abstractReference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. This research progress paper attempts to identify the status of digital reference services (DRS) in four public university libraries in Malaysia. In this study, the researcher attempts to identify usage of both traditional and digital reference services, user awareness of DRS, user satisfaction, and need for DRS. Two different sets of questionnaires were distributed: (1) a librarians’ questionnaire to librarians in the four university libraries, namely, Tun Abdul Razak Library, UiTM; University of Malaya (UM) Library; Tun Seri Lanang Library, UKM; and Sultan Abdul Samad Library, UPM; (2) a users’ questionnaire to students of the Faculty of Information Management, UiTM, and the Faculty of Computer Science and Information Technology, UiTM, UM and UPM. The findings show that DRS are effective forms of service delivery but their full potential has not yet been exploited. Email reference, Web forms and Ask-A Librarian are the main channels used in providing digital reference, although plans are under way to implement more sophisticated Internet technologies and collaborative digital reference.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherSchool of Communication & Information, Nanyang Technological Universityen_US
dc.subjectReference Servicesen_US
dc.subjectAcademic Librariesen_US
dc.subject.otherdigital reference serviceen_US
dc.subject.otherMalaysiaen_US
dc.titleDigital reference services in selected public academic libraries in Malaysia: A case studyen_US
dc.typeConference Paperen_US
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