Knowing our users and responding to their needs-The impact of research on services in two university libraries

Persistent Link:
http://hdl.handle.net/10150/106105
Title:
Knowing our users and responding to their needs-The impact of research on services in two university libraries
Author:
Ling, Zhang; Wang, Cong; McCarthy, Austin
Editors:
Khoo, C.; Singh, D.; Chaudhry, A.S.
Citation:
Knowing our users and responding to their needs-The impact of research on services in two university libraries 2006, :620-627
Publisher:
School of Communication & Information, Nanyang Technological University
Issue Date:
2006
URI:
http://hdl.handle.net/10150/106105
Submitted date:
2007-06-19
Abstract:
In an earlier paper the authors discussed reference services in two university libraries and suggested changes to the services based on a user survey. They also quoted research into staff and student use of information resources. Although libraries have no difficulty in compiling quantitative data, the use of such qualitative research to delve beyond the statistics, in order to better understand user needs, perceptions and behaviours, is a recent development at Harbin Engineering University Library, China. However, at the Library of the University of Northumbria in England there is a long history of using research to evaluate services. This paper gives a very brief introduction to the value of qualitative re-search in evaluating services and providing a sound basis for management decisions about staffing and service delivery. Some of the methods used at the two universities are outlined. Finally, two case studies of research projects, one from each university, will be described and the extent to which they have resulted in changes to policies or practices will be examined.
Type:
Conference Paper
Language:
en
Keywords:
Reference Services; User Studies; Qualitative Research; Evaluation
Local subject classification:
University libraries

Full metadata record

DC FieldValue Language
dc.contributor.authorLing, Zhangen_US
dc.contributor.authorWang, Congen_US
dc.contributor.authorMcCarthy, Austinen_US
dc.contributor.editorKhoo, C.en_US
dc.contributor.editorSingh, D.en_US
dc.contributor.editorChaudhry, A.S.en_US
dc.date.accessioned2007-06-19T00:00:01Z-
dc.date.available2010-06-18T23:39:49Z-
dc.date.issued2006en_US
dc.date.submitted2007-06-19en_US
dc.identifier.citationKnowing our users and responding to their needs-The impact of research on services in two university libraries 2006, :620-627en_US
dc.identifier.urihttp://hdl.handle.net/10150/106105-
dc.description.abstractIn an earlier paper the authors discussed reference services in two university libraries and suggested changes to the services based on a user survey. They also quoted research into staff and student use of information resources. Although libraries have no difficulty in compiling quantitative data, the use of such qualitative research to delve beyond the statistics, in order to better understand user needs, perceptions and behaviours, is a recent development at Harbin Engineering University Library, China. However, at the Library of the University of Northumbria in England there is a long history of using research to evaluate services. This paper gives a very brief introduction to the value of qualitative re-search in evaluating services and providing a sound basis for management decisions about staffing and service delivery. Some of the methods used at the two universities are outlined. Finally, two case studies of research projects, one from each university, will be described and the extent to which they have resulted in changes to policies or practices will be examined.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherSchool of Communication & Information, Nanyang Technological Universityen_US
dc.subjectReference Servicesen_US
dc.subjectUser Studiesen_US
dc.subjectQualitative Researchen_US
dc.subjectEvaluationen_US
dc.subject.otherUniversity librariesen_US
dc.titleKnowing our users and responding to their needs-The impact of research on services in two university librariesen_US
dc.typeConference Paperen_US
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