Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums

Persistent Link:
http://hdl.handle.net/10150/106047
Title:
Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums
Author:
Desai, Christina M.; Graves, Stephanie J.
Citation:
Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums 2007-03,
Issue Date:
Mar-2007
Description:
This is a pre-print of an article that is accepted for publication in RUSQ Spring or Summer of 2008.
URI:
http://hdl.handle.net/10150/106047
Submitted date:
2007-03-30
Abstract:
This article considers the teaching role of reference librarians by studying the teachable moment in reference transactions, and usersâ response to that instruction. An empirical study of instruction was conducted in both virtual and traditional reference milieus, examining three services: IM (Instant Messaging), chat, and face-to-face reference. The authors used the same criteria in separate studies of all three to determine if librarians provided analogous levels of instruction and what factors influenced the likelihood of instruction. Methodology employed transcript analysis, observation, and patron surveys. Findings indicated that patrons wanted instruction in their reference transactions, regardless of medium, and librarians provided it. However, instructional techniques used by librarians in virtual reference differ somewhat from those used at the reference desk. The authors conclude that reference transactions, in any medium, represent the patronsâ point-of-need, thereby presenting the ideal teachable moment.
Type:
Preprint
Language:
en
Keywords:
Library Science; null; Reference Services; Academic Libraries; Information Literacy; Information Science; Information Retrieval; Information Seeking Behaviors; Libraries
Local subject classification:
Library instruction; Information literacy; Virtual reference; Reference; Instant messaging; IM; Teaching

Full metadata record

DC FieldValue Language
dc.contributor.authorDesai, Christina M.en_US
dc.contributor.authorGraves, Stephanie J.en_US
dc.date.accessioned2007-03-30T00:00:01Z-
dc.date.available2010-06-18T23:38:49Z-
dc.date.issued2007-03en_US
dc.date.submitted2007-03-30en_US
dc.identifier.citationCyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums 2007-03,en_US
dc.identifier.urihttp://hdl.handle.net/10150/106047-
dc.descriptionThis is a pre-print of an article that is accepted for publication in RUSQ Spring or Summer of 2008.en_US
dc.description.abstractThis article considers the teaching role of reference librarians by studying the teachable moment in reference transactions, and usersâ response to that instruction. An empirical study of instruction was conducted in both virtual and traditional reference milieus, examining three services: IM (Instant Messaging), chat, and face-to-face reference. The authors used the same criteria in separate studies of all three to determine if librarians provided analogous levels of instruction and what factors influenced the likelihood of instruction. Methodology employed transcript analysis, observation, and patron surveys. Findings indicated that patrons wanted instruction in their reference transactions, regardless of medium, and librarians provided it. However, instructional techniques used by librarians in virtual reference differ somewhat from those used at the reference desk. The authors conclude that reference transactions, in any medium, represent the patronsâ point-of-need, thereby presenting the ideal teachable moment.en_US
dc.format.mimetypedocen_US
dc.language.isoenen_US
dc.subjectLibrary Scienceen_US
dc.subjectnullen_US
dc.subjectReference Servicesen_US
dc.subjectAcademic Librariesen_US
dc.subjectInformation Literacyen_US
dc.subjectInformation Scienceen_US
dc.subjectInformation Retrievalen_US
dc.subjectInformation Seeking Behaviorsen_US
dc.subjectLibrariesen_US
dc.subject.otherLibrary instructionen_US
dc.subject.otherInformation literacyen_US
dc.subject.otherVirtual referenceen_US
dc.subject.otherReferenceen_US
dc.subject.otherInstant messagingen_US
dc.subject.otherIMen_US
dc.subject.otherTeachingen_US
dc.titleCyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediumsen_US
dc.typePreprinten_US
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