Persistent Link:
http://hdl.handle.net/10150/106034
Title:
Bridging cultural diversity through e-mail
Author:
Shachaf, Pnina
Citation:
Bridging cultural diversity through e-mail 2005, 8(2):46-60 Journal of Global Information Technology Management
Journal:
Journal of Global Information Technology Management
Issue Date:
2005
URI:
http://hdl.handle.net/10150/106034
Submitted date:
2007-12-08
Abstract:
The implementation of global virtual teams presents modern organizations with significant challenges, such as a multicultural workforce and the use of information and communication technology. Cultural diversity increases teamwork complexity and may weaken a team's effectiveness and jeopardize its viability. Selection and implementation of appropriate information technology may facilitate group processes and overcome potential barriers created by team heterogeneity. This study illustrates how e-mail mitigates intercultural miscommunication. Interviews with 41 global virtual team members in nine countries, who were employed by a multinational corporation, were transcribed and analyzed. The use of e-mail improves language accuracy, mitigates intercultural miscommunication resulting from verbal differences among team members, and eliminates nonverbal differences. Only future studies can determine the extent of this mitigation.
Type:
Journal Article (Paginated)
Language:
en
Keywords:
Virtual Communities; Communications
Local subject classification:
global virtual teams; e-mail; email; intercultural communication

Full metadata record

DC FieldValue Language
dc.contributor.authorShachaf, Pninaen_US
dc.date.accessioned2007-12-08T00:00:01Z-
dc.date.available2010-06-18T23:38:32Z-
dc.date.issued2005en_US
dc.date.submitted2007-12-08en_US
dc.identifier.citationBridging cultural diversity through e-mail 2005, 8(2):46-60 Journal of Global Information Technology Managementen_US
dc.identifier.urihttp://hdl.handle.net/10150/106034-
dc.description.abstractThe implementation of global virtual teams presents modern organizations with significant challenges, such as a multicultural workforce and the use of information and communication technology. Cultural diversity increases teamwork complexity and may weaken a team's effectiveness and jeopardize its viability. Selection and implementation of appropriate information technology may facilitate group processes and overcome potential barriers created by team heterogeneity. This study illustrates how e-mail mitigates intercultural miscommunication. Interviews with 41 global virtual team members in nine countries, who were employed by a multinational corporation, were transcribed and analyzed. The use of e-mail improves language accuracy, mitigates intercultural miscommunication resulting from verbal differences among team members, and eliminates nonverbal differences. Only future studies can determine the extent of this mitigation.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.subjectVirtual Communitiesen_US
dc.subjectCommunicationsen_US
dc.subject.otherglobal virtual teamsen_US
dc.subject.othere-mailen_US
dc.subject.otheremailen_US
dc.subject.otherintercultural communicationen_US
dc.titleBridging cultural diversity through e-mailen_US
dc.typeJournal Article (Paginated)en_US
dc.identifier.journalJournal of Global Information Technology Managementen_US
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