A Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302.

Persistent Link:
http://hdl.handle.net/10150/106027
Title:
A Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302.
Author:
Pomerantz, Jeffrey
Citation:
A Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302. 2005-10,
Issue Date:
Oct-2005
URI:
http://hdl.handle.net/10150/106027
Submitted date:
2006-06-27
Abstract:
This article seeks to shift the literature on chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion on the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the various steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chat-based reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. It is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.
Type:
Preprint
Language:
en
Keywords:
Reference Services; Library Systems
Local subject classification:
Reference service; Chat reference; Synchronous reference; Real-time reference; Virtual reference; Theoretical framework; Conceptual framework; Model; Open research questions

Full metadata record

DC FieldValue Language
dc.contributor.authorPomerantz, Jeffreyen_US
dc.date.accessioned2006-06-27T00:00:01Z-
dc.date.available2010-06-18T23:38:26Z-
dc.date.issued2005-10en_US
dc.date.submitted2006-06-27en_US
dc.identifier.citationA Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302. 2005-10,en_US
dc.identifier.urihttp://hdl.handle.net/10150/106027-
dc.description.abstractThis article seeks to shift the literature on chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion on the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the various steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chat-based reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. It is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.subjectReference Servicesen_US
dc.subjectLibrary Systemsen_US
dc.subject.otherReference serviceen_US
dc.subject.otherChat referenceen_US
dc.subject.otherSynchronous referenceen_US
dc.subject.otherReal-time referenceen_US
dc.subject.otherVirtual referenceen_US
dc.subject.otherTheoretical frameworken_US
dc.subject.otherConceptual frameworken_US
dc.subject.otherModelen_US
dc.subject.otherOpen research questionsen_US
dc.titleA Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302.en_US
dc.typePreprinten_US
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