Persistent Link:
http://hdl.handle.net/10150/105739
Title:
Usability evaluation of an NHS library web site
Author:
Ebenezer, Catherine
Editors:
Walton, Graham
Citation:
Usability evaluation of an NHS library web site 2003-09, 20(3) Health Information and Libraries Journal
Publisher:
Blackwell Publishing
Journal:
Health Information and Libraries Journal
Issue Date:
Sep-2003
URI:
http://hdl.handle.net/10150/105739
Submitted date:
2003-09-01
Abstract:
Objectives: To carry out a usability evaluation of the recently launched South London and Maudsley NHS Trust library website. Methods: A variety of standard methodologies were employed; content and design evaluation of selected comparable sites; focus groups; a questionnaire survey of library and Web development staff; heuristic evaluation; observation testing; card sorting/cluster analysis, and label intuitiveness/category membership testing. All participants were staff of or providers of services to the trust. Demographic information was recorded for each participant. Results: Test participants' overall responses to the site were enthusiastic and favourable, indicating the scope and and content of the site to be broadly appropriate to the user group. Testers made numerous suggestions for new content. Usability problems were discovered in two main areas: in the organisation of the site, and in the terminology used to refer to information services and sources. Based on test results, proposals for a revised menu structure, improved accessibility, and changes to the terminology used within the site are presented. Conclusion: Usability evaluation methods, appropriately scaled, can be advantageously applied to NHS library web sites by an individual web editor working alone.
Type:
Journal Article (On-line/Unpaginated)
Language:
en
Keywords:
Human Computer Interaction; Information Seeking Behaviors; World Wide Web
Local subject classification:
health libraries; web usability testing; National Health Service; web site evaluation

Full metadata record

DC FieldValue Language
dc.contributor.authorEbenezer, Catherineen_US
dc.contributor.editorWalton, Grahamen_US
dc.date.accessioned2003-09-01T00:00:01Z-
dc.date.available2010-06-18T23:33:26Z-
dc.date.issued2003-09en_US
dc.date.submitted2003-09-01en_US
dc.identifier.citationUsability evaluation of an NHS library web site 2003-09, 20(3) Health Information and Libraries Journalen_US
dc.identifier.urihttp://hdl.handle.net/10150/105739-
dc.description.abstractObjectives: To carry out a usability evaluation of the recently launched South London and Maudsley NHS Trust library website. Methods: A variety of standard methodologies were employed; content and design evaluation of selected comparable sites; focus groups; a questionnaire survey of library and Web development staff; heuristic evaluation; observation testing; card sorting/cluster analysis, and label intuitiveness/category membership testing. All participants were staff of or providers of services to the trust. Demographic information was recorded for each participant. Results: Test participants' overall responses to the site were enthusiastic and favourable, indicating the scope and and content of the site to be broadly appropriate to the user group. Testers made numerous suggestions for new content. Usability problems were discovered in two main areas: in the organisation of the site, and in the terminology used to refer to information services and sources. Based on test results, proposals for a revised menu structure, improved accessibility, and changes to the terminology used within the site are presented. Conclusion: Usability evaluation methods, appropriately scaled, can be advantageously applied to NHS library web sites by an individual web editor working alone.en_US
dc.format.mimetypedocen_US
dc.language.isoenen_US
dc.publisherBlackwell Publishingen_US
dc.subjectHuman Computer Interactionen_US
dc.subjectInformation Seeking Behaviorsen_US
dc.subjectWorld Wide Weben_US
dc.subject.otherhealth librariesen_US
dc.subject.otherweb usability testingen_US
dc.subject.otherNational Health Serviceen_US
dc.subject.otherweb site evaluationen_US
dc.titleUsability evaluation of an NHS library web siteen_US
dc.typeJournal Article (On-line/Unpaginated)en_US
dc.identifier.journalHealth Information and Libraries Journalen_US
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