Motivations and Uses: Evaluating Virtual Reference Service from the Users' Perspective

Persistent Link:
http://hdl.handle.net/10150/105626
Title:
Motivations and Uses: Evaluating Virtual Reference Service from the Users' Perspective
Author:
Pomerantz, Jeffrey; Luo, Lili
Citation:
Motivations and Uses: Evaluating Virtual Reference Service from the Users' Perspective 2006, 28(3):350-373 Library & Information Science Research
Journal:
Library & Information Science Research
Issue Date:
2006
URI:
http://hdl.handle.net/10150/105626
Submitted date:
2007-05-25
Abstract:
The questions of whether chat reference service is beneficial enough to users to justify the costs of offering it, and how valuable it is to users in fulfilling their information needs, have been primary concerns for librarians providing the service, for library administrators managing the service, and for funding agencies paying for it. The present study combines a traditional evaluation of the user's satisfaction with the reference encounter, with details of the user's information use and the user's motivation for using the chat reference service. This evaluation study assesses the effectiveness of chat reference service in meeting users' information needs.
Type:
Journal Article (Paginated)
Language:
en
Keywords:
Reference Services
Local subject classification:
Reference service; Chat reference; Virtual reference; Real-time reference; Information needs; User satisfaction

Full metadata record

DC FieldValue Language
dc.contributor.authorPomerantz, Jeffreyen_US
dc.contributor.authorLuo, Lilien_US
dc.date.accessioned2007-05-25T00:00:01Z-
dc.date.available2010-06-18T23:30:24Z-
dc.date.issued2006en_US
dc.date.submitted2007-05-25en_US
dc.identifier.citationMotivations and Uses: Evaluating Virtual Reference Service from the Users' Perspective 2006, 28(3):350-373 Library & Information Science Researchen_US
dc.identifier.urihttp://hdl.handle.net/10150/105626-
dc.description.abstractThe questions of whether chat reference service is beneficial enough to users to justify the costs of offering it, and how valuable it is to users in fulfilling their information needs, have been primary concerns for librarians providing the service, for library administrators managing the service, and for funding agencies paying for it. The present study combines a traditional evaluation of the user's satisfaction with the reference encounter, with details of the user's information use and the user's motivation for using the chat reference service. This evaluation study assesses the effectiveness of chat reference service in meeting users' information needs.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.subjectReference Servicesen_US
dc.subject.otherReference serviceen_US
dc.subject.otherChat referenceen_US
dc.subject.otherVirtual referenceen_US
dc.subject.otherReal-time referenceen_US
dc.subject.otherInformation needsen_US
dc.subject.otherUser satisfactionen_US
dc.titleMotivations and Uses: Evaluating Virtual Reference Service from the Users' Perspectiveen_US
dc.typeJournal Article (Paginated)en_US
dc.identifier.journalLibrary & Information Science Researchen_US
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