Group dynamics meet cognition: applying socio-technical concepts in the design of information systems

Persistent Link:
http://hdl.handle.net/10150/105605
Title:
Group dynamics meet cognition: applying socio-technical concepts in the design of information systems
Author:
Dillon, Andrew
Editors:
Coakes, Elayne; Willis, Dianne; Lloyd-Jones, Raymond
Citation:
Group dynamics meet cognition: applying socio-technical concepts in the design of information systems 2000, :119-125 The New SocioTech: Graffiti on the Long Wall
Publisher:
London: Springer-Verlag (Springer-Verlag Series on CSCW)
Journal:
The New SocioTech: Graffiti on the Long Wall
Issue Date:
2000
URI:
http://hdl.handle.net/10150/105605
Submitted date:
2006-08-02
Abstract:
This is a preprint version of Dillon, A. (2000) Group Dynamics Meet Cognition: applying socio-technical concepts in the design of information systems. In Coakes, E., Willis, D. and Lloyd-Jones, R. (eds.) The New SocioTech: Graffiti on the Long Wall, Springer Verlag Series on CSCW, London: Springer, 119-125. Chapter overview: Socio-Technical Systems Theory (STST) has been widely mentioned and applied in the domain of information systems implementation (see e.g. Eason [1], Mumford [2]). Dillon and Morris [3] argue that the term STST is now generally applied to many user-centered orientations to design and implementation. Unlike the pragmatism of usability engineering which aims to support the design of technologies that are compatible with users' abilities and needs[4], STST posits underlying drives and motivations to use tools that supersede concerns with effectiveness and efficiency alone. In the present chapter, STST is re-examined for relevance to contemporary software design practices. Specifically, the unconscious drives to gain control and enhancement through one's work are seemingly at odds with a strictly cognitive approach to interaction that dominates studies of human-computer interaction. STST is here critically assessed in the light of what is now known about user acceptance of new information technologies. Emerging ISO-backed usability standards are in turn critically evaluated in the light of STST's richer analysis to identify weaknesses in the current usability engineering approach to design and implementation. Reconciling the psychodynamic and the cognitive in a manner that enables pragmatic application of STST in design is gained through the formulation of operationalised measures of the forces shaping acceptance.
Type:
Book Chapter
Language:
en
Keywords:
Digital Libraries; Cognitive Science; Hypertext and Hypermedia; Information Systems
Local subject classification:
computer supported cooperative work

Full metadata record

DC FieldValue Language
dc.contributor.authorDillon, Andrewen_US
dc.contributor.editorCoakes, Elayneen_US
dc.contributor.editorWillis, Dianneen_US
dc.contributor.editorLloyd-Jones, Raymonden_US
dc.date.accessioned2006-08-02T00:00:01Z-
dc.date.available2010-06-18T23:28:12Z-
dc.date.issued2000en_US
dc.date.submitted2006-08-02en_US
dc.identifier.citationGroup dynamics meet cognition: applying socio-technical concepts in the design of information systems 2000, :119-125 The New SocioTech: Graffiti on the Long Wallen_US
dc.identifier.urihttp://hdl.handle.net/10150/105605-
dc.description.abstractThis is a preprint version of Dillon, A. (2000) Group Dynamics Meet Cognition: applying socio-technical concepts in the design of information systems. In Coakes, E., Willis, D. and Lloyd-Jones, R. (eds.) The New SocioTech: Graffiti on the Long Wall, Springer Verlag Series on CSCW, London: Springer, 119-125. Chapter overview: Socio-Technical Systems Theory (STST) has been widely mentioned and applied in the domain of information systems implementation (see e.g. Eason [1], Mumford [2]). Dillon and Morris [3] argue that the term STST is now generally applied to many user-centered orientations to design and implementation. Unlike the pragmatism of usability engineering which aims to support the design of technologies that are compatible with users' abilities and needs[4], STST posits underlying drives and motivations to use tools that supersede concerns with effectiveness and efficiency alone. In the present chapter, STST is re-examined for relevance to contemporary software design practices. Specifically, the unconscious drives to gain control and enhancement through one's work are seemingly at odds with a strictly cognitive approach to interaction that dominates studies of human-computer interaction. STST is here critically assessed in the light of what is now known about user acceptance of new information technologies. Emerging ISO-backed usability standards are in turn critically evaluated in the light of STST's richer analysis to identify weaknesses in the current usability engineering approach to design and implementation. Reconciling the psychodynamic and the cognitive in a manner that enables pragmatic application of STST in design is gained through the formulation of operationalised measures of the forces shaping acceptance.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.publisherLondon: Springer-Verlag (Springer-Verlag Series on CSCW)en_US
dc.subjectDigital Librariesen_US
dc.subjectCognitive Scienceen_US
dc.subjectHypertext and Hypermediaen_US
dc.subjectInformation Systemsen_US
dc.subject.othercomputer supported cooperative worken_US
dc.titleGroup dynamics meet cognition: applying socio-technical concepts in the design of information systemsen_US
dc.typeBook Chapteren_US
dc.identifier.journalThe New SocioTech: Graffiti on the Long Wallen_US
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