VIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS

Persistent Link:
http://hdl.handle.net/10150/105419
Title:
VIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS
Author:
Shachaf, Pnina
Citation:
VIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS 2007-12, 34(2):20-24 Bulletin of the American Society for Information Science and Technology
Journal:
Bulletin of the American Society for Information Science and Technology
Issue Date:
Dec-2007
URI:
http://hdl.handle.net/10150/105419
Submitted date:
2008-11-19
Abstract:
Virtual reference, which allows users to connect easily with librarians online, is becoming popular. Librarians answer thousands of questions every day over the Internet. As the service matures, professional associations publish standards that provide professional guidelines to improve the quality of the services. This article focuses attention on the quality of these e-services in light of professional and ethical standards in the field. It examines the extent to which librarians adhere to professional and ethical guidelines and the role that virtual reference plays in providing services to diverse user groups. First, it discusses adherence to the professional standards and shows that the professional behaviors of librarians vary depending on user, institution, and request types. Then, it discusses the extent to which librarians provide equitable online reference services to diverse users groups and the inconsistent findings from empirical research.
Type:
Journal Article (Paginated)
Language:
en
Keywords:
Reference Services; Standards
Local subject classification:
Professional standards; Ethical standards; Virtual reference

Full metadata record

DC FieldValue Language
dc.contributor.authorShachaf, Pninaen_US
dc.date.accessioned2008-11-19T00:00:01Z-
dc.date.available2010-06-18T23:25:05Z-
dc.date.issued2007-12en_US
dc.date.submitted2008-11-19en_US
dc.identifier.citationVIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS 2007-12, 34(2):20-24 Bulletin of the American Society for Information Science and Technologyen_US
dc.identifier.urihttp://hdl.handle.net/10150/105419-
dc.description.abstractVirtual reference, which allows users to connect easily with librarians online, is becoming popular. Librarians answer thousands of questions every day over the Internet. As the service matures, professional associations publish standards that provide professional guidelines to improve the quality of the services. This article focuses attention on the quality of these e-services in light of professional and ethical standards in the field. It examines the extent to which librarians adhere to professional and ethical guidelines and the role that virtual reference plays in providing services to diverse user groups. First, it discusses adherence to the professional standards and shows that the professional behaviors of librarians vary depending on user, institution, and request types. Then, it discusses the extent to which librarians provide equitable online reference services to diverse users groups and the inconsistent findings from empirical research.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.subjectReference Servicesen_US
dc.subjectStandardsen_US
dc.subject.otherProfessional standardsen_US
dc.subject.otherEthical standardsen_US
dc.subject.otherVirtual referenceen_US
dc.titleVIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDSen_US
dc.typeJournal Article (Paginated)en_US
dc.identifier.journalBulletin of the American Society for Information Science and Technologyen_US
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