The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

Persistent Link:
http://hdl.handle.net/10150/105282
Title:
The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
Author:
Shachaf, Pnina; Snyder, Mary
Citation:
The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services 2007, 33(3):361-367 The Journal of Academic Librarianship
Journal:
The Journal of Academic Librarianship
Issue Date:
2007
URI:
http://hdl.handle.net/10150/105282
Submitted date:
2007-12-17
Abstract:
While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.
Type:
Journal Article (Paginated)
Language:
en
Keywords:
Reference Services; User Studies
Local subject classification:
diversity; e-reference; virtual reference; user needs

Full metadata record

DC FieldValue Language
dc.contributor.authorShachaf, Pninaen_US
dc.contributor.authorSnyder, Maryen_US
dc.date.accessioned2007-12-17T00:00:01Z-
dc.date.available2010-06-18T23:23:05Z-
dc.date.issued2007en_US
dc.date.submitted2007-12-17en_US
dc.identifier.citationThe Relationship Between Cultural Diversity and User Needs in Virtual Reference Services 2007, 33(3):361-367 The Journal of Academic Librarianshipen_US
dc.identifier.urihttp://hdl.handle.net/10150/105282-
dc.description.abstractWhile the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.en_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoenen_US
dc.subjectReference Servicesen_US
dc.subjectUser Studiesen_US
dc.subject.otherdiversityen_US
dc.subject.othere-referenceen_US
dc.subject.othervirtual referenceen_US
dc.subject.otheruser needsen_US
dc.titleThe Relationship Between Cultural Diversity and User Needs in Virtual Reference Servicesen_US
dc.typeJournal Article (Paginated)en_US
dc.identifier.journalThe Journal of Academic Librarianshipen_US
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